{"id":5270,"date":"2023-07-10T08:34:37","date_gmt":"2023-07-10T08:34:37","guid":{"rendered":"https:\/\/divapearls.seipho.com\/?page_id=5270"},"modified":"2025-10-18T11:06:09","modified_gmt":"2025-10-18T08:06:09","slug":"politica-de-retur","status":"publish","type":"page","link":"https:\/\/divapearls.ro\/en\/politica-de-retur\/","title":{"rendered":"Return policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"5270\" class=\"elementor elementor-5270\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8c771e4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8c771e4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-de6b4cd\" data-id=\"de6b4cd\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap--de6b4cd elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5a57a22 elementor-widget elementor-widget-text-editor\" data-id=\"5a57a22\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1 style=\"text-align: left;\" data-start=\"84\" data-end=\"139\"><strong data-start=\"86\" data-end=\"139\">Politica de retur \u0219i schimb produse \u2013 Diva Pearls<\/strong><\/h1><h2 style=\"text-align: left;\" data-start=\"141\" data-end=\"177\">1. Produse eligibile pentru retur<\/h2><p style=\"text-align: left;\" data-start=\"178\" data-end=\"378\">Dac\u0103 bijuteria achizi\u021bionat\u0103 nu corespunde din punct de vedere calitativ sau nu sunte\u021bi pe deplin mul\u021bumit(\u0103), o pute\u021bi returna \u00een termen de <strong data-start=\"319\" data-end=\"348\">30 de zile calendaristice<\/strong> de la data primirii comenzii.<\/p><p style=\"text-align: left;\" data-start=\"380\" data-end=\"406\"><strong data-start=\"380\" data-end=\"406\">Condi\u021bii pentru retur:<\/strong><\/p><ul style=\"text-align: left;\" data-start=\"407\" data-end=\"664\"><li data-start=\"407\" data-end=\"494\"><p data-start=\"409\" data-end=\"494\">Produsul trebuie s\u0103 fie nou, nepurtat \u0219i f\u0103r\u0103 urme de uzur\u0103, lovituri sau zg\u00e2rieturi.<\/p><\/li><li data-start=\"495\" data-end=\"603\"><p data-start=\"497\" data-end=\"603\">Produsul trebuie returnat \u00een ambalajul original \u0219i \u00eenso\u021bit de certificatul de garan\u021bie \u0219i factura fiscal\u0103.<\/p><\/li><li data-start=\"604\" data-end=\"664\"><p data-start=\"606\" data-end=\"664\">Costul transportului pentru retur este suportat de client.<\/p><\/li><\/ul><p style=\"text-align: left;\" data-start=\"666\" data-end=\"827\">Dup\u0103 recep\u021bionarea \u0219i verificarea bijuteriei, restituirea sumei se va efectua prin transfer bancar \u00een contul clientului, \u00een termen de maximum 10 zile lucr\u0103toare.<\/p><hr data-start=\"829\" data-end=\"832\" \/><h2 style=\"text-align: left;\" data-start=\"834\" data-end=\"872\">2. Produse care nu pot fi returnate<\/h2><p style=\"text-align: left;\" data-start=\"873\" data-end=\"1112\">Bijuteriile personalizate sau realizate la comand\u0103 special\u0103 (de exemplu: gravuri, dimensiuni personalizate, modele create exclusiv la solicitarea clientului) nu se pot returna, conform legisla\u021biei \u00een vigoare (OUG 34\/2014, Art. 16, lit. c).<\/p><hr data-start=\"1114\" data-end=\"1117\" \/><h2 style=\"text-align: left;\" data-start=\"1119\" data-end=\"1142\">3. Schimb de produse<\/h2><p style=\"text-align: left;\" data-start=\"1143\" data-end=\"1246\">Produsele pot fi schimbate \u00een termen de <strong data-start=\"1183\" data-end=\"1212\">30 de zile calendaristice<\/strong> de la data achizi\u021biei, doar dac\u0103:<\/p><ul style=\"text-align: left;\" data-start=\"1247\" data-end=\"1423\"><li data-start=\"1247\" data-end=\"1307\"><p data-start=\"1249\" data-end=\"1307\">prezint\u0103 defecte de manoper\u0103 confirmate de echipa tehnic\u0103;<\/p><\/li><li data-start=\"1308\" data-end=\"1359\"><p data-start=\"1310\" data-end=\"1359\">nu au fost purtate \u0219i nu prezint\u0103 semne de uzur\u0103;<\/p><\/li><li data-start=\"1360\" data-end=\"1423\"><p data-start=\"1362\" data-end=\"1423\">sunt \u00eenso\u021bite de factura fiscal\u0103 \u0219i certificatul de garan\u021bie.<\/p><\/li><\/ul><p style=\"text-align: left;\" data-start=\"1425\" data-end=\"1562\">\u00cen cazul \u00eenlocuirii produsului, nu se garanteaz\u0103 disponibilitatea aceluia\u0219i model. Se va oferi un produs similar, cu valoare echivalent\u0103.<\/p><hr data-start=\"1564\" data-end=\"1567\" \/><h2 style=\"text-align: left;\" data-start=\"1569\" data-end=\"1602\">4. Inele cu ajustare de m\u0103rime<\/h2><p style=\"text-align: left;\" data-start=\"1603\" data-end=\"1740\">Pentru inelele a c\u0103ror m\u0103rime poate fi modificat\u0103, clientul poate solicita acest serviciu \u00een termen de maxim <strong data-start=\"1712\" data-end=\"1739\">15 zile de la achizi\u021bie<\/strong>.<\/p><ul style=\"text-align: left;\" data-start=\"1742\" data-end=\"2044\"><li data-start=\"1742\" data-end=\"1818\"><p data-start=\"1744\" data-end=\"1818\">Modificarea este gratuit\u0103 pentru inelele \u00eencrustate cu perle sau diamante.<\/p><\/li><li data-start=\"1819\" data-end=\"1937\"><p data-start=\"1821\" data-end=\"1937\">Dac\u0103 ajustarea necesit\u0103 ad\u0103ugare de material (aur), costul se va calcula \u00een func\u021bie de gramajul suplimentar necesar.<\/p><\/li><li data-start=\"1938\" data-end=\"2044\"><p data-start=\"1940\" data-end=\"2044\">Clientul va fi informat \u00een prealabil dac\u0103 modificarea este posibil\u0103 \u0219i dac\u0103 implic\u0103 un cost suplimentar.<\/p><\/li><\/ul><hr data-start=\"2046\" data-end=\"2049\" \/><h2 style=\"text-align: left;\" data-start=\"2051\" data-end=\"2065\">5. Garan\u021bie<\/h2><p style=\"text-align: left;\" data-start=\"2066\" data-end=\"2175\">Drepturile consumatorului sunt conforme cu Legea 449\/2003. Garan\u021bia acoper\u0103 exclusiv defectele de fabrica\u021bie.<\/p><p style=\"text-align: left;\" data-start=\"2177\" data-end=\"2201\"><strong data-start=\"2177\" data-end=\"2201\">Garan\u021bia nu acoper\u0103:<\/strong><\/p><ul style=\"text-align: left;\" data-start=\"2202\" data-end=\"2473\"><li data-start=\"2202\" data-end=\"2231\"><p data-start=\"2204\" data-end=\"2231\">uzura normal\u0103 a bijuteriei;<\/p><\/li><li data-start=\"2232\" data-end=\"2309\"><p data-start=\"2234\" data-end=\"2309\">deterior\u0103ri provocate din cauza nerespect\u0103rii instruc\u021biunilor de utilizare;<\/p><\/li><li data-start=\"2310\" data-end=\"2379\"><p data-start=\"2312\" data-end=\"2379\">accidentarea, \u0219ocurile mecanice sau contactul cu substan\u021be chimice;<\/p><\/li><li data-start=\"2380\" data-end=\"2436\"><p data-start=\"2382\" data-end=\"2436\">pierderea luciului sau matuirea pietrelor de zirconiu;<\/p><\/li><li data-start=\"2437\" data-end=\"2473\"><p data-start=\"2439\" data-end=\"2473\">rodierea efectuat\u0103 dup\u0103 achizi\u021bie.<\/p><\/li><\/ul><p style=\"text-align: left;\" data-start=\"2475\" data-end=\"2715\">Repara\u021biile pentru produsele aflate \u00een termen de garan\u021bie vor fi efectuate gratuit, \u00een termen de maximum 15 zile, dac\u0103 se confirm\u0103 un defect de manoper\u0103. \u00cen cazul \u00eenlocuirii produsului, se va oferi un produs similar, cu valoare echivalent\u0103.<\/p><hr data-start=\"2717\" data-end=\"2720\" \/><h2 style=\"text-align: left;\" data-start=\"2722\" data-end=\"2742\">6. Perle naturale<\/h2><p style=\"text-align: left;\" data-start=\"2743\" data-end=\"2935\">Perlele de cultur\u0103 de ap\u0103 dulce sunt produse naturale \u0219i pot prezenta mici imperfec\u021biuni sau denivel\u0103ri, ceea ce reprezint\u0103 o caracteristic\u0103 a autenticit\u0103\u021bii lor \u0219i nu un defect de fabrica\u021bie.<\/p><hr data-start=\"2937\" data-end=\"2940\" \/><h2 style=\"text-align: left;\" data-start=\"2942\" data-end=\"2965\">7. Asisten\u021b\u0103 clien\u021bi<\/h2><p style=\"text-align: left;\" data-start=\"2966\" data-end=\"3049\">Pentru orice nemul\u021bumiri sau solicit\u0103ri legate de o comand\u0103, ne pute\u021bi contacta la:<\/p><ul style=\"text-align: left;\" data-start=\"3051\" data-end=\"3104\"><li data-start=\"3051\" data-end=\"3080\"><p data-start=\"3053\" data-end=\"3080\">Email: <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3060\" data-end=\"3080\">office@divapearls.ro<\/a><\/p><\/li><li data-start=\"3081\" data-end=\"3104\"><p data-start=\"3083\" data-end=\"3104\">Telefon: 0799 127 127<\/p><\/li><\/ul><p style=\"text-align: left;\" data-start=\"3106\" data-end=\"3169\">Ne angaj\u0103m s\u0103 g\u0103sim cea mai bun\u0103 solu\u021bie pentru fiecare client.<\/p><hr data-start=\"3171\" data-end=\"3174\" \/><p style=\"text-align: left;\" data-start=\"3176\" data-end=\"3310\" data-is-last-node=\"\" data-is-only-node=\"\">\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ca0e64f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ca0e64f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-ebdffbb\" data-id=\"ebdffbb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap--ebdffbb elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-eec9561 elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"eec9561\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjUzMDQiLCJ0b2dnbGUiOmZhbHNlfQ%3D%3D\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">COMPLETE THE RETURN FORM HERE<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c99290d\" data-id=\"c99290d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap--c99290d elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Politica de retur \u0219i schimb produse \u2013 Diva Pearls 1. Produse eligibile pentru retur Dac\u0103 bijuteria achizi\u021bionat\u0103 nu corespunde din punct de vedere calitativ sau nu sunte\u021bi pe deplin mul\u021bumit(\u0103), o pute\u021bi returna \u00een termen de 30 de zile calendaristice de la data primirii comenzii. Condi\u021bii pentru retur: Produsul trebuie s\u0103 fie nou, nepurtat \u0219i [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-5270","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politica de retur | DIVA PEARLS | Bijuterii din aur si argint cu perle naturale<\/title>\n<meta name=\"description\" content=\"Politica de retur \u0219i schimb produse \u2013 Diva Pearls1. 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