If the jewelry does not correspond in terms of quality, you can return it within 30 calendar days. We ask you to inform us as soon as possible about your dissatisfaction with the purchased product. The transport will be borne by the customer.

Regarding the personalized jewelry, due to the fact that they are created and produced to order, they cannot be returned (in accordance with the legislation in force). Thus, jewelry that is created and made only to order - cannot be returned. Products can be exchanged within 30 calendar days from the date of purchase, only accompanied by the tax invoice and only if they have manufacturing defects, have not been worn and do not show signs of wear due to improper handling. After receiving and checking the returned product, we will process the refund, by bank transfer to the customer's account, within 10 working days. The cost of transport will be borne by the customer.

In the case of rings whose size can be changed, the customer can request this service within a maximum of 15 days from the date of purchase. The modification procedure is free for rings encrusted with pearls/diamonds, additional costs being charged only if it is necessary to add material (gold), necessary to increase the diameter of the jewel. The cost will be calculated according to the weight/quantity of added gold. We will inform you by phone or email if all these procedures can be carried out.

Consumer rights are in accordance with art. 16 (1) of law 449/2003 (12). The consumer's rights are not affected by the warranty conditions provided in the warranty certificate.

Rodierea post-achiziție a bijuteriilor nu este inclusă în garanție. Pietrele de zirconiu se pot mătui în timp. Va rugam sa retineti ca perlele de cultura de apa dulce nu sunt perfecte , ele pot prezenta mici imperfectiuni , denivelari, zgarieturi etc.

The warranty does not include damage caused to the jewelry due to non-compliance with the indications mentioned in the certificate, accidents, negligence, improper use or other factors not related to defects in material or workmanship.

Repairs for products under warranty will be carried out free of charge within 15 days, in accordance with art. 16 (1) of law 449/2003 (12), if it is confirmed that a workmanship defect was the cause of such damage. In case of product replacement, delivery of the same model is not guaranteed, but of a similar product of equivalent value.

Customer complaints and conciliation

If you have problems related to an order, we are at your disposal at the email address office@divapearls.ro or at the phone number 0799 127 127 .